however, i called again in a week, talk to another customer representative Calyn, she was saying they never ever offer this promotion and there is not msg or comment made on my client info, and she did not see any comment made about i got this offer from both manager and the representative. i was requiring to talk to the manager again, and she said she will be in charge this and she will be the boss. Too bad, i have fds also just sign on 3 years contract with 75 dollars a month including tv,internet, homephone, plus long distance call and she has received laptop. and Calyn told me even we are in the same city, with same telus service, customer get treat differently, i was pretty upset with the conversation with her. Sorry, i have been used telus home phone over 8 years, never think about change to rogers or shaw, now it will change my mind cuz i feel like being cheat on it. This experience was not acceptable, and i don’t appreciate how the way i got treat and how the way they consider my business. very upset. I hope this issue can be solved as soon as possible.